How Customers Opt In to Text Messages

This page describes how end users give consent (the “Call to Action”) to receive text messages through this program.

Who Sends These Messages

Flat Rate Plus Online® (FRPO), operated by Aptora Corporation, is a software platform used by HVAC, plumbing, and electrical service businesses to build price books, manage work orders, and invoice their customers. Through FRPO, each business can send its own customers transactional service messages — price estimates and quotes, invoices and payment requests, appointment and scheduling confirmations, and replies when a customer texts the business back. Each business texts from its own dedicated number, and every message identifies the business by name. This is not a marketing program; no advertisements or promotions are sent.

How Customers Give Consent (Opt-In)

The people who receive messages are the customers of the service business. The customer’s mobile number always comes directly from the customer — it is never purchased, rented, or obtained from third parties — and a message is only sent after the customer has requested or approved it. Consent is collected by the business at the point of service, in these ways:

1. In person, at the point of service. A service technician is at the customer’s home or business creating an invoice, estimate, or quote. The customer asks to receive the document by text and provides their mobile number. The technician enters that number at checkout and sends the requested estimate or invoice, which arrives as a text with a secure link to view it.
2. By phone or at the office. When a customer contacts the business to request service, schedule an appointment, or request an estimate, they provide their mobile number and approve receiving estimate, appointment, and invoice updates by text.

The disclosure presented to the customer at the time of opt-in is:

Because consent is collected at the point of service inside each business’s private, paid account (businesses must apply, be approved, and keep a payment method on file before they can send any texts), the opt-in is not a public sign-up form. The screenshots below show exactly where and how a customer’s number and consent are captured.

Where the Opt-In Happens (Screenshots)

Screenshot 1 — Checkout / send screen

Screenshot 2 — Customer SMS/MMS Authorization setting

Screenshot 3 — Example message as received

Screenshot 4 — Business accepts the SMS Acceptable Use Policy

What Messages Customers Receive

These are representative examples. The business name shown is the sending business (example: Pro-American Services LLC).

Message Frequency & Rates

Message frequency varies and depends on the customer’s interactions with the business (for example, when an estimate is sent or when the customer exchanges messages). Message and data rates may apply.

Opting Out & Getting Help

Customers can opt out at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT); no further messages are sent from that business. For help, reply HELP or contact support below. To opt back in, reply START.

Privacy

Mobile numbers and text-messaging consent are used only to operate this program and are never sold or shared with any third parties for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party for any purpose. See our Privacy Policy and SMS Terms & Conditions for full details.

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