This page describes how end users give consent (the “Call to Action”) to receive text
messages from Aptora Corporation about their own Flat Rate Plus Online® account.
Who We Are
Aptora Corporation (Lenexa, Kansas) sells business software to HVAC, plumbing, and electrical
contracting companies, including Flat Rate Plus Online®
(my.flatratesoftware.com).
Who Receives These Messages
Only the owners, managers, and staff of contracting businesses that have asked Aptora
for pricing or already hold a paid account with us. These are business-to-business messages about that
business’s own quote, invoice, or account. We do not text consumers or homeowners under
this program. This is not a marketing program: we send no unsolicited offers or promotions.
How These End Users Give Consent (Opt-In)
Consent is always given verbally, in a direct conversation with an Aptora representative.
The mobile number always comes directly from the person who will receive the messages —
it is never purchased, rented, appended, or obtained from any third party. There are three situations:
-
When requesting a price quote. A contractor contacts Aptora by phone, email, or our
website to ask what the software costs. During that conversation, the representative asks whether the
contractor would like the quote sent by text, and if so, asks for the mobile number and reads the
script shown below. The number is entered only after the contractor agrees.
-
By phone with an Aptora representative. An existing customer calling support or
accounting can ask us to text them information about their account. The representative reads the same
script and records the number the customer provides.
-
In person. At a trade show, training class, or on-site visit, a contractor gives their
mobile number to an Aptora representative and agrees to receive these messages after hearing the same
script.
The script our representative reads, and the answer we record, is:
Verbal consent script read to the end user
Aptora: “We can text you about your Flat Rate Plus Online quote, invoice,
account and support requests. Message frequency varies. Message and data rates may apply. Reply
HELP for help or STOP to opt out at any
time. Our SMS terms are at my.flatratesoftware.com/SmsTerms and our privacy policy is at
my.flatratesoftware.com/Home/PrivacyPolicy. Consent is not a condition of purchase. Would you like
to receive these texts — yes or no?”
Customer: “Yes.”
Aptora: “Thank you. You are enrolled, and you will start receiving
these texts at this number.”
How the Consent Is Recorded
Every number is collected one at a time by a representative during a direct conversation with a business
owner or manager. The representative enters the mobile number into that business’s record in our
system at the time consent is given, and the quote or notice is sent from that record. Each message we
send is retained with its date, time, and recipient number, so we can produce the messaging record for
any number on request.
What These End Users Receive
These are representative examples of messages Aptora sends under this program:
Flat Rate Plus Online - Subscription Quote Q-100482
James Leichter prepared a quote for you. Open it here:
https://my.flatratesoftware.com/Company/QuoteClick/7f066453-2b41-4e8a-9c17-5d3ab0f9e142
Expires August 20, 2026.
Reply STOP to opt out, HELP for help.
Flat Rate Plus Online: Thanks for the reply. Your quote covers 5 user licenses billed annually. Call us at 913-492-9930 if that is easier and we will walk through it. Reply STOP to opt out, HELP for help.
Flat Rate Plus Online: Help for Aptora Corporation texts about your subscription quote or account. Call 913-492-9930 or email support@flatratesoftware.com. Msg & data rates may apply. Reply STOP to opt out.
Frequency, Opting Out & Getting Help
Message frequency varies and depends on the recipient’s own activity (for example, when they request
a quote or reply to us). Message and data rates may apply. Recipients can opt out
at any time by replying STOP (or STOPALL,
UNSUBSCRIBE, CANCEL, END, or
QUIT); no further messages are sent. For help, reply
HELP or contact us using the support information at the bottom of this page.
To opt back in, reply START. Opting out of these texts does not affect the
account or its email notifications.
Looking for the other program? Businesses that use our software can also text their own
customers about estimates, invoices and appointments, from their own number and under their own name.
That is a separate program with separate recipients — it is described on its own page:
How a business texts its own customers.
Privacy
Mobile numbers and text-messaging consent are used only to operate this program and are
never sold or shared with any third parties for their marketing or promotional
purposes. Text-messaging opt-in data and consent are not shared with any third party for any purpose.
See our
Privacy Policy and
SMS Terms & Conditions
for full details.
Support Contact